Frequently asked questions
Everything you need to know about the product and billing.
What does the membership include?
(Fitness plan / Nutrition plan / Coach follow-up / Nutritionist follow-up)
Will the coach be with me the whole time?
(Yes, the membership fully depends on the coach’s presence.)
When do I start training?
After the orientation consultation, which includes physical, nutritional, health, and mental assessments.
When will I receive my nutrition plan?
Two weeks after starting the workouts. Measurements will be taken and sent to the nutritionist.
What is the freeze period policy?
1-month subscription: One freeze up to 7 days is free. More than 7 days has a fee.
3-month subscription: One freeze up to 14 days is free. More than 14 days has a fee.
6-month subscription: Three freezes up to 21 days each are free.More than 21 days has a fee.
9-month subscription: Four freezes up to 21 days each are free. More than 21 days has a fee.
3-month subscription: One freeze up to 14 days is free. More than 14 days has a fee.
6-month subscription: Three freezes up to 21 days each are free.More than 21 days has a fee.
9-month subscription: Four freezes up to 21 days each are free. More than 21 days has a fee.
Do I need to book before attending the class?
Yes, class booking through the member’s subscription is required to ensure the quality of the session and maintain the class capacity within the maximum limit.